Director, Kokodak Chicken NorthWest | Apr 2023 - 2024

• Responsibilities: Managed all aspects of Takeaway shop operations, including customer service, food quality control, staff training, inventory management, financial management (P&L responsibility, accounts payable).

• Skills Gained/Enhanced: Team Management, Operational Efficiency, Financial Management, P&L Analysis.

Director, Gengy's Palmerston North | Jan 2019 - Dec 2022

• Responsibilities: Oversaw restaurant operations, including customer service, food quality control, vendor relations, staff management, equipment maintenance, and local marketing efforts, financial management (P&L analysis, Payroll, Accounts payable).

• Developed a bulk booking confirmation txt message application and operational reporting tools for shareholders.

• Skills Gained/Enhanced: Applied previous experience in project management and IT to develop innovative solutions in customer experience and streamlined communication with shareholders.

• Key Skills: Restaurant Management, Customer Support, Vendor Negotiation, Staff Development, IT Solution Implementation, Project Management, Data Analysis.

General Administration Officer,  NZ QueenBee Ltd | Jan 2017 - Dec 2018

• Responsibilities: Provided comprehensive administrative support for honey manufacturing and sales operations, ensuring compliance with international export regulations. Liaising with logistic companies. In charge of international sales and customer support.

• Skills Gained/Enhanced: Gained valuable experience in regulatory compliance and international trade, broadening my understanding of business operations and online business world.

• Key Skills: Customer Support, Office Administration, Export Regulations, Logistics Coordination
  
  
  

IT Support Technician & Procurement Officer, Gengy's Management Ltd & LED Signtech Ltd | Sep 2013 - Jul 2016

• Responsibilities: Managed shop fitting projects for new restaurant openings, sourced and imported materials, developed a franchise website and booking system, provided on-site and remote technical support for POS systems and network infrastructure, and trained staff on new software and technologies.

• Skills Gained/Enhanced: Developed a strong foundation in Project management, IT support and customer service,

• Key Skills: Project Management, Procurement, Vendor Management, Website Development, Training & Development.

Retail Shop Sales Assistant, A2Z Dollar Store | Jun 2013 - Aug 2013

• Responsibilities: Assisted customers with product selection, processed sales transactions, maintained inventory levels, and assisted with store displays and merchandising.

• Skills Gained/Enhanced: This experience helped me a lot to understand basic customer service skills.

• Key Skills: Customer Service, Communication, Inventory Management

Secondary School Teacher, Dong-in School Foundation, South Korea | Sep 2001 - Aug 2012

• Responsibilities: Managed the school's ICT department, and led the school broadcasting team. Taught English grammar.

• Skills Gained/Enhanced: Mentoring, Teamwork, Communication, Customer Service, Curriculum Development, Teaching, Project Management, MS-Office(Word, Excel, PowerPoint, Access, Windows)

• Key Skills: Customer Service. Developed a strong foundation in communication. Project Management. Problem Solving.

Editor, Joongang Education Publishing Company, South Korea | May 2000 - Aug 2001

• Responsibilities: Managed all aspects of book publishing projects, coordinating with authors, co-editors, designers, and printing companies.

• Skills Gained/Enhanced: Project Management, Time Management, Teamwork, Coordination, Communication, Negotiation, Editorial Skills.

Reservation System Enhancement Project

When I joined Gengy's Palmerston North as a director, all Gengy's Restaurant branches were still using the reservation system I had developed back in 2013 during my time at Gengy's Management. While the system was user-friendly, it needed improvements to boost table turnover by reducing no-shows.

After analyzing the reservation and table management process, I researched various booking systems and selected TableAgent.com, which offered excellent table management features and was free to use. To further enhance the system, I developed a bulk text messaging application that automatically sent messages to customers, asking them to confirm their reservations with a simple "Yes" or "No" reply. This streamlined the process of securing tables by importing the booking list directly from TableAgent. Email confirmations had proven less effective as customers often failed to check and respond in time, leading to tables remaining unused until we received their confirmation. I also developed a cost calculator that provides customers with a clear estimate of their group dining expenses, fostering greater confidence in their budget and streamlining the reservation process. 

Implementing my application alongside TableAgent significantly improved the customer experience and reduced no-shows, ultimately increasing table turnover. This proved particularly valuable during the challenging COVID-19 pandemic.